Tech Support Executive

• Understand customers issues and acknowledge them in a timely and efficient manner.
• Provide positive customer experience, even under negative circumstances.
• Proactively follow-up with all new customers to ensure their positive onboarding experience.
• Understand the critical aspects of products and services, and communicate them intelligently to clients.
• Communicate with tech leads, project managers and team members to provide a high clarity support for clients.

WHAT WE LOOK OUT FOR

• Sharp listening skill and command over English in writing and speaking.
• Strong ability to adapt to new technologies in quick time.
• Excellent communication skill, both verbal and written.
• Ability to remain professional, confident and patient at all times.
• Ability to work round the clock and tight deadlines.
• Knowledge in typing will be an added advantage