Tech Support Engineer
- Posted a month ago
- Over 200 applicants have applied
Job Description
- Setup Desktops/ Laptops / Printer / projectors and other IT H/W assets.
- Provide Desktop/Application support as per the service requests.
- Diagnose Troubleshoot Desktop/ Laptop/ Printer other hardware-related issues.
- Use Ticketing tool to monitor/communicate/escalate and resolve the IT-related issues within the SLA.
- New Employee Onboarding:
- Assist new employees with onboarding from an IT standpoint.
- Create asset allocation sheets.
- Setting up the workstations.
- Asset Management:
- Perform Asset tagging and deployment.
- Maintaining a list of assets and their allocations.
- Sending intimation to the admin for insurance coverage for the new added assets.
- Installation of Win OS and approved software on desktops and laptops as per the service requests.
- Support remote software installations such as Win OS, Cent OS, SQL, VS, Java etc.
- Protection - Replace, repair / disposition systems when necessary.
- Maintain network / LAN, printers, and other devices.
- Setup racks and stack servers when needed.
- Coordination with ISP to troubleshoot any internet service-related issues.
- Provide preventive maintenance services for desktops, printers, and other IT hardware assets.
- Coordinate with equipment manufacturers, vendors to resolve hardware issues.
- Be available during scheduled weekend maintenance activities as and when required.
- Conduct periodic Fixed Asset Audits.
- EPABX/Phone Line Maintenance and port assignments.
More Info
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Key Skills
About Company
PRGX is a Data Management company that receives a significant amount of Source to Pay and Supplier Management data--up to 7 petabytes each year. Using our proprietary technology, we ingest, compile and standardize this data resulting in real-time insights, improved efficiencies a
Skills:
Application Support, Unix, MS SQL, Linux, Ticketing, LAN networking