Tech Support Engineer 1-Digital Banking Kotak 811-Regional Sales

This is an Internal document.
Role: Tech Support Engineer 1
Job Description / Job Role
811 Banking Operations & Debit Card/Account Monitoring
. Monitor customer accounts and verify scheme codes, account
eligibility, and product criteria.
. Monitor debit card issuance, including physical/virtual debit cards and
applicable card limits.
. Coordinate with respective business/operations teams for resolution
of system-related issues.
. Highlight process gaps and exceptions to the concerned teams and
follow up until closure.
. Support account-level corrective actions, including reversal/recovery
of incorrect amounts where applicable.
. Maintain and share account-level details/screenshots/evidence for
issue investigation.
. Coordinate with stakeholders for customer-level remediation and
resolution.
. Help re-propagated data between finacle & BCIF
Key Responsibilities:
811 Account Process Control _Monitoring _ Reconciliation | Scheme Code
Validation | Debit Card Issue Resolution| Reversal/Recovery