Tech Support (Active Directory) Professional

Role Responsibilities:

• Handle user account setup, modifications, password resets and permission assignments
• Manage and troubleshoot Active Directory and Group Policy-related issues
• Address performance bottlenecks and configure remote access via RD Gateway
• Provide printer configuration and file share permission support

Key Deliverables:

• Ensure timely resolution of support tickets related to Windows administration
• Maintain system stability through proactive problem and incident management
• Optimize system and user performance using Group Policies and AD tools
• Document standard troubleshooting procedures and resolution workflows