Tech Refresh Engineer

Asset Preparation & Deployment
. Prepare and configure new endpoint devices (desktop/laptop/workstation)
. Perform asset tagging and inventory update
. Install and configure standard operating system, drivers, and approved software
. Apply corporate security policies, antivirus, and endpoint management tools
. Validate device readiness prior to deployment

Data Migration & User Profile Migration
. Backup existing user data and profiles
. Migrate user files, documents, browser bookmarks, PST files, and application settings
. Restore user data to replacement devices
. Verify successful migration and user accessibility
. Coordinate with users on migration scheduling and cutover

Device Cloning & Imaging
. Create and maintain standard corporate images
. Perform device cloning/imaging based on approved baseline configuration
. Ensure consistency of software packages and security configurations
. Troubleshoot imaging and deployment issues

Hardware Replacement & Installation
. Replace existing EUC devices with new equipment
. Disconnect and reconnect peripherals including monitors, docking stations, keyboards, printers, and network connections
. Perform onsite installation and setup
. Conduct basic operational checks after deployment

User Support & Troubleshooting
. Provide onsite or remote support during migration activities
. Troubleshoot basic hardware, software, login, and connectivity issues
. Escalate unresolved issues to relevant support teams/vendors
. Provide basic user guidance after deployment

Asset Recovery & Disposal Coordination
. Collect and account for replaced devices
. Coordinate storage, disposal, or return of old equipment
. Ensure proper handling of storage media and company assets
. Support data wiping coordination where applicable

Documentation & Reporting
. Maintain deployment and migration records
. Update asset management systems
. Provide deployment status reports and issue tracking
. Document exceptions, unresolved issues, and escalation actions