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We are seeking dynamic and customer-focused professionals for our International Chat Process team. The ideal candidate should possess excellent written communication skills in English, prior experience in handling international customers through chat support, and a stable employment history with no gaps in the resume.
Key Responsibilities
• Handle customer queries and concerns through chat in a timely and professional manner.
• Provide accurate information and effective resolutions while maintaining high customer satisfaction levels.
• Ensure adherence to process guidelines, quality standards, and productivity targets.
• Document customer interactions appropriately in the system.
• Escalate complex issues to the relevant departments whenever required.
• Maintain confidentiality and comply with company policies and procedures.
Eligibility Criteria
• Minimum 6 months of experience in an International Chat Process.
• Excellent written communication skills in English with strong grammar and comprehension abilities.
• No employment gaps in the resume.
• Strong problem-solving and multitasking skills.
• Basic computer proficiency and typing skills.
• Ability to work in rotational shifts, including night shifts, if required.
Master OF Business Administration (M.B.A), Bachelor of Arts (B.A), Masters in Arts (M.A), Master of Commerce (M.Com), Masters of Architecture (M.Arch), Master in Computer Application (M.C.A), Bachelor of Architecture (B.Arch)
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 149228947
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