ClickForge Pvt. Ltd.
Job Description
Job Title:Tech Lead / Solution Architect
Department:Full-Time
Reports to:Chief Executive Officer (CEO)
Experience: 12-15+
Job Summary
This position is responsible for the management of all business applications, application developers and analysts, software and services vendors, and all CMMI-related processes including Application Lifecycle Management (ALM) and Software Development Life Cycle (SDLC). This position works closely with the CEO, the IT management team, and business leaders from every department and is responsible for establishing IT strategies, enterprise and application architecture, and an applications computing environment that meets the needs of the business.
The span of control for this position includes internal and external business applications, application program interfaces (APIs), real-time messaging systems, scheduled server-based programs, and reporting systems. Business Applications include eCommerce, Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Customer Relationship Management (CRM), Marketing Systems, and Business Intelligence (BI).
This position is responsible for hiring, developing, and managing business applications developers and system analysts. In addition, this position is responsible for managing all IT business applications vendor and contractor relationships.
This position is responsible for defining and managing the delivery of all core software development and production support processes aligned with CMMI standards, including: software project management, software design, software development and testing, production deployment, production support and maintenance, performance analysis and tuning, and defect resolution.
Essential Functions/Key Responsibilities
- Work with users at all levels to define requirements for both new and existing software applications and messaging systems
- Manage business applications, messaging and other tools, database systems, and business application services
- Assist with the creation of IT policies and procedures, ensure all team members comply with published policies, procedures
- Assist with IT governance activity and long-range planning, ensure all projects comply with stated governance guidelines, standards, and goals
- Define and manage the business applications operating budget
- Define and manage the application architecture and long-range plans
- Define and manage the application development and support processes, aligning them with CMMI and ITIL standards
- Direct and supervise members of the Business Applications team
- Analyze business requests and translate into solutions
- Plan, manage, and execute application development projects to on-time and on-budget goals
- Be available for and participate in after-hours production changes and emergency production support
- Ensure all software changes are properly documented and archived separately, and all software changes can be rolled back upon request
- Manage IT vendor relationships, contracts, and agreements
- Maintain proficiency in all technology that is contained within the scope of the Business Applications department
- Assess new technology, techniques, methodologies, and processes and propose improvements to assist the company in being more competitive and operating at a lower total cost
- Attend work regularly as scheduled
- Support and exhibit established company values
- Other duties as directed by management
Success Factors/Key Metrics
- Strong knowledge of eCommerce systems and related concepts
- Possess a broad knowledge of data processing systems, programming concepts, and methodologies
- Knowledge of common business practices and corresponding financial concepts
- Identify and resolve problems in a timely manner; gather and analyze information skillfully to develop alternative solutions
- Able to learn and apply new concepts, tools & techniques to different applications
- Proven analytical, problem solving, and conflict resolution skills
- Strong customer service, teaching, and mentoring skills
- Demonstrable leadership and influencing skills
- Strong oral and written communication skills
- Ability to work in a projects-based team environment, promoting positive work relationships
- Self-motivated and can achieve goals with minimal supervision or direction
- Proficient in multi-tasking and managing multiple projects
- Strong organizational and time management skills
- Flexible and can adapt to change
- Understanding of fundamental project management techniques and processes
Job Skills And Qualifications/Knowledge And Skills
- Bachelor's Degree in Computer Science or similar field or equivalent work experience.
- 7 years of experience as an applications development manager in a mid-size or larger company in the online retail or distribution industry.
- Strong knowledge of the Magento eCommerce platform and PHP.
- Working knowledge and experience with one or more ERP, WMS, CRM, business intelligence, and product information management (PIM) systems.
- Proficient with one or more API or EAI toolsets and frameworks for cross system integration.
- Proficient in relational database concepts and SQL programs.
- Demonstrable experience and understanding of: CMMI knowledge base and processes, enterprise and applications architecture and design, performance analysis and tuning techniques, software development design patterns and frameworks, application administration, database design and administration, vendor selection and management, project management, and systems analysis.
- Experience developing and leading applications development teams of 3 to 10 members, covering the entire lifecycle of design from enhancement request through daily production support.
- Must exhibit proficient skills in software development management activities including creation of high-level and detailed solution designs, design reviews, code reviews, and assisting with debugging and performance tuning activities.
- Must be able to learn new technology and systems quickly, and be able to integrate solutions together rapidly.
- Must exhibit strong troubleshooting and issue resolution skills, driving to root cause, assessing impact to the business, and quickly developing action plans that are appropriate to the need or situation.
- Must be able to coach and mentor team members, delegating work appropriately, keeping the team proficient in all required skills and current on best practices, emerging technology and trends, and automation tools and techniques that enable the department to operate better, faster, and cheaper.
- Demonstrable experience building IT budgets and managing spend activity to stay within budget constraints.
- Must be able to work with all levels of management to define business requirements and translate those requirements into infrastructure solutions. Must be able to elaborate solutions into project proposals and plans, including cost and time estimates, cost/benefit analysis, justification, and factors for success.
- Must be able to work with end users to address their needs and issues, while demonstrating strong customer service skills, respecting all, and executing in a timely and efficient manner.
- Must be able to construct reliable application systems that operate to a high degree of availability and response times that exceed business expectations.
- Must be able to follow directions, possess strong verbal and written communication skills, and communicate effectively and confidently.
