Plan and execute tests based on business requirements; develop comprehensive test plans, test cases, and test scripts; ensure accurate and efficient test execution for Salesforce implementations.
Identify, report, and manage defects using tools such as Jira or Bugzilla; collaborate with the development team to ensure timely resolution.
Collaborate with development and DevOps teams to ensure that code changes do not negatively impact the Salesforce environment.
Work extensively with Copado (minimum 1+ years mandatory experience) for managing Salesforce DevOps processes including version control, CI/CD pipelines, user stories, deployments, and release management.
Validate deployments and perform post-deployment verification using Copado to ensure successful releases across environments.
Analyze test results and provide detailed reports to stakeholders, including development teams, project managers, and business analysts.
Document and maintain test scripts, deployment validations, and test results.
Stay up-to-date with Salesforce best practices, Copado DevOps practices, and new platform features; recommend improvements to Salesforce implementation and release processes.
Act as a subject matter expert on Salesforce Quality Assurance and Copado-based DevOps processes.
Develop and implement testing strategies and QA processes aligned with Salesforce and Copado release management frameworks.
Lead and mentor a team of Salesforce QA professionals.
Communicate effectively with cross-functional teams including business analysts, developers, DevOps teams, and project managers.
Provide training to end-users on Salesforce features and assist teams in understanding Copado deployment and release processes.
4+ years of experience in Salesforce Quality Assurance.
Mandatory: Minimum 1+ years of hands-on experience with Copado (Salesforce DevOps tool).
Strong experience working with Copado for version control, branching strategies, CI/CD pipelines, user story management, environment management, and deployment automation.
Certified Salesforce Administrator or Advanced Administrator.
Strong understanding of Salesforce best practices and experience with Salesforce implementations.
Hands-on experience with Salesforce out-of-the-box functionalities including (but not limited to):
Objects, Roles, Fields, Customization, Approval Processes, Validation Rules, Data Loader, Workflow Rules, Process Builder, Flows, Permission Sets, Groups, OWD, Triggers, Execution Batches, Visualforce Pages, and LWC, with a thorough understanding of SFDC platform limitations.
Knowledge of Reports and Dashboards; Tableau CRM knowledge is an added advantage.
Strong understanding of DevOps concepts, release management, and CI/CD best practices in Salesforce environments.
Proficient in designing and executing various testing types including Functional, Integration, Regression, System, and UAT testing.
Excellent problem-solving and analytical skills.
Ability to work independently and collaboratively within cross-functional teams.
Strong communication and collaboration skills.
Experience leading and mentoring Salesforce QA professionals.
