Tech Lead- Google Dialogflow

Roles/ Responsibilities-

1. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX. This pivotal role will be responsible for defining the technical vision, designing robust solutions, and leading the end-to-end delivery of Google Contact Center AI (CCAI) initiatives, with a primary focus on CCAI Agent Assist and Dialogflow CX.
2. Must have done min. 3-5 projects in Dialogflow
3. Lead and manage the full lifecycle of CCAI projects from initiation to deployment and post-implementation support.
4. Delivering Google CCAI solutions, with significant expertise in both CCAI Agent Assist and Dialogflow (ES/CX).
5. Integrate Dialogflow solutions with various channels (e.g., Genesys, Twilio, Google Contact Center AI Partner Integrations)

Mandatory Skills:

• Chatbot development, Voicebot both
• Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ Dialogflow platform.
• ADK, Playbooks, Troubleshooting, CCAI, CV Studio, Agent Assist.
• Development, Integration and Implementation of CCAI/ Google Dialogflow projects.