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Tech Delivery Subject Matter Expert
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Tech Delivery Subject Matter Expert
Accenture- Posted 17 hours ago
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Job Description
Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : ServiceNow ITOM Discovery
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Tech Delivery Subject Matter Expert, a typical day involves leading the integration of innovative practices within delivery projects, leveraging extensive expertise to influence both client and organizational strategies. This role requires engaging closely with clients to understand their needs, shaping solutions that align with best practices, and fostering trusted advisor relationships. The position demands active collaboration across multiple teams to ensure the successful implementation of technology-driven business transformations, while continuously enhancing the reputation of the organization in the marketplace through thought leadership and strategic insights.
Key Responsibilities:
Lead the end-to-end technical design and implementation of ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Major Incident Management , virtual agent and Service Operations workspace.
Translate business and functional requirements into scalable technical designs, solution specifications, integration patterns, and implementation plans.
Design and deliver integrations between ServiceNow and enterprise or third-party platforms using IntegrationHub, REST and SOAP APIs, MID Server, web services, spokes, authentication standards, and event-driven patterns.
Provide hands-on technical leadership for configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, scheduled jobs, and platform automation.
Conduct technical reviews, enforce development standards, and ensure adherence to platform governance, security, performance, maintainability, and upgrade-safe practices.
Guide developers through complex technical challenges, troubleshooting, defect resolution, root-cause analysis, and production support.
Partner with architects, product owners, process leads, testing teams, and client stakeholders to manage dependencies, risks, estimates, and delivery commitments.
Plan and support solution demonstrations, proofs of concept, testing cycles, deployment, release validation, hypercare, and knowledge transition.
Maintain technical documentation, including architecture diagrams, interface specifications, design decisions, operational procedures, and support guides.
Mentor team members, promote reusable components, and continuously improve engineering quality and delivery efficiency.
Additional Information:
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : ServiceNow ITOM Discovery
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Tech Delivery Subject Matter Expert, a typical day involves leading the integration of innovative practices within delivery projects, leveraging extensive expertise to influence both client and organizational strategies. This role requires engaging closely with clients to understand their needs, shaping solutions that align with best practices, and fostering trusted advisor relationships. The position demands active collaboration across multiple teams to ensure the successful implementation of technology-driven business transformations, while continuously enhancing the reputation of the organization in the marketplace through thought leadership and strategic insights.
Key Responsibilities:
Lead the end-to-end technical design and implementation of ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Major Incident Management , virtual agent and Service Operations workspace.
Translate business and functional requirements into scalable technical designs, solution specifications, integration patterns, and implementation plans.
Design and deliver integrations between ServiceNow and enterprise or third-party platforms using IntegrationHub, REST and SOAP APIs, MID Server, web services, spokes, authentication standards, and event-driven patterns.
Provide hands-on technical leadership for configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, scheduled jobs, and platform automation.
Conduct technical reviews, enforce development standards, and ensure adherence to platform governance, security, performance, maintainability, and upgrade-safe practices.
Guide developers through complex technical challenges, troubleshooting, defect resolution, root-cause analysis, and production support.
Partner with architects, product owners, process leads, testing teams, and client stakeholders to manage dependencies, risks, estimates, and delivery commitments.
Plan and support solution demonstrations, proofs of concept, testing cycles, deployment, release validation, hypercare, and knowledge transition.
Maintain technical documentation, including architecture diagrams, interface specifications, design decisions, operational procedures, and support guides.
Mentor team members, promote reusable components, and continuously improve engineering quality and delivery efficiency.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.
More Info
Key Skills
configuration scripting
MID Server
Flow Designer
event-driven patterns
SOAP APIs
IntegrationHub
authentication standards
ServiceNow IT Service Management
ServiceNow ITOM Discovery
platform automation
scheduled jobs
notifications
About Company
