Job Description
JOB DESCRIPTION
DivisionFulfill
Org KeysFulfill
Function / Sub Function
Role Title Team Member - Wifi
Role Code (To be filled by HR Team)
Reporting Structure (Organogram): CTO – Region Fulfill Lead - Cluster Lead – Provisioning & Performance- WiFi Lead
CA2 if any
Responsibility Level (Band)
Grade/Level
(To be filled by HR Team)
Job responsibility
Team Member Wifi is responsible for Feasibility, Solution and Implementation of Wi-Fi Hotspot for Premium – Airports, 5 Star, 4 Star, Stadium, Retail – Cafe's, Malls and Events & hospitality segments 3 Star, Service Apartments, Educational Institutes etc.
The Key Areas of Responsibility are as under -
- Adhere to the Defined processes and active participation in Design, Documentation and Strategy, Delivery and Assurance for Wi-Fi
- Responsible for Survey of leads generated by sales within specified TAT.
- Responsible for Preparation of Site Diagrams & customized BOM.
- Responsible for provisioning Backhaul- Onnet / Offnet
- Responsible to adhere Process, Compliance and guideline circulated time to time by respective officials.
- Responsible to identify Gaps and provide ideas/ solutions to bridge the gaps and process amendment.
- Implementation through different team for last mile, CPE and Backend Solution within specified TAT
- Own Wi-Fi Network Inventory, Manage & Up-grade Capacity as Business Needs & AOP.
- Maintain Wi-Fi Access & Customer Network Uptime with agreed SLA & MTTR,
- Reduce repeats incident with Proactive & Preventive Maintenance of Network
- Maintain Quality & Standards of Customer & Access Network
- Understand Customer & Business requirement and give Customized / Cost effective network solution
- End to End responsibility of Customer Network and able to deliver it from different Owners of network layers (Access – Core – Application – NOC).
Key Performance Index
- Feasibility & Survey of Wi-Fi as per TAT
- Implementation of Wi-Fi sites with SLA
- Customer Network & Access Network Uptime > 99.9%
- Repeat Network Incident & Customer Complaints
- Customer Technical Faults
- Opex Per Customer
- Wi-Fi Rollout as per AOP & Capex Plan
- TRAI & Regulatory Compliance
Span of control: Geographic
Regional Wi-Fi Network
1K Wi-Fi Hotspots.
No. of reports (direct & indirect)- if any
Direct-
Indirect –
Key Customer External
Core Planning Team, OEM / Application Vendors (PMS & NPMS), Product & Marketing, Wi-Fi Business Team , External and Internal Auditor/ TRAI, Municipal and statutory authority.
Internal
Regional Wi-Fi Leads, Lead Access Operation, Project Management and I&R Team.
Necessary Preferred
Skills
Project Management
Detailed understanding & having knowledge of Wireline & Wireless Technology (TDM, SDH, DWDM, Fiber, VSAT, Metro-E, Broadband, WIMAX, RF, UBR/LBR, Wi-Fi, DLC, DSLAM)
Security services like Firewall, UTM, IDM, Broadband, Hotspot 2.0, 802.X & other IEEE Standards etc..
Governance and Expertise Multi Vendor / Multi Skills
Hands on Experience on Last Mile & Network Solution with Fiber, Copper, RF Media
Knowledge on Layer 1 Transmission Devices such as MUX & Customer End Equipments for Voice, Data and Broadband Solution to Customer
Knowledge & Hands On / extensive experience on Domestic & National Long Distance Leased Lines, Internet & MPLS networks, L2 & L3 VPN,
Customer & Business Orientation
Understanding Regulatory and TRAI Compliance
Qualification
Degree in Electronics and Telecommunications.
Diploma / MBA in Management
Overall Work Experience 10 years of Telecom & Wi-Fi / Wi-Max / Hotspot Experience
Behavioural Attributes
Customer Orientation
Communication skills (Oral and written)
Project Management
Operational Effectiveness
Process and Technical competency
Ability to perform under high pressure.
Strong analytical and Interpretation skills
Strategic Focus : Capex & Opex AOP
Designing Training & Process Modules for field
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
