Process purchase requisitions (PR) and convert them into purchase orders (PO) as per approved workflows in SAP/Ariba.
Coordinate with suppliers for order acknowledgments
Support PO amendments, cancellations, and extension processes in alignment with business needs and approvals.
Post-PO Process Compliance & Coordination
Maintain compliance with Delegation of Authority (DOA), tax (GST, eWay bill), and statutory requirements during procurement execution.
Operational Reporting & Issue Resolution
Support root cause analysis (RCA) for any delays, process gaps, or data errors in the P2D cycle.
Escalate unresolved issues to the Lead – Purchase to Deliver for timely closure.
Ensure adherence to SLAs/KPIs related to procurement transaction processing
Stakeholder & Vendor Support
Act as the first point of contact for vendor BU TC queries on PO status, dispatch readiness, and payment eligibility post-receipt.
Coordinate internally with business unit procurement, operations, and finance teams for procurement clarifications.
Support process improvement initiatives and automation testing within procurement workflows. Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
People and Performance Management
Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Compliance, Governance & Service Delivery
Drive adherence to SLAs/KPIs across PO processing and post-PO operations.
Ensure contract and purchase order compliance through proactive monitoring of exceptions and deviations.
Leverage SAP MM, Ariba Commerce Automation, and workflow tools to ensure process visibility and efficiency.
Qualifications
Educational Qualification and Experience:
Graduate degree in Engineering, Commerce, or Management.
Certifications in Procurement, Techno-Commercial Operations, or Supply Chain (preferred).
2–5 years of experience in procurement operations, purchase order processing, or techno-commercial functions
