Job Description
Job Purpose
Job Purpose Description:
This role is responsible for implementing process excellence initiatives to improve process efficiency, controls and effectiveness across all teams in the Operations departmentincluding C&I, Emerging Businesses & Mortgages andRetail Unsecured assetsLOBs which conduct High value structured transactions with diverse customer segments through diverse distribution channelswhile adhering to organizational and regulatory standards to achieve the long-term quality assurance and operational excellence vision through instituted policies and procedures.
Process Excellence | - Maintain existing SOPs and write / create new ones for new products / operations processes
- Monitor TAT and generate FTR reports
- Identify process improvement opportunities and share the same with the Team Leader
- Test feasibility of market and industry best practices, and draw up a plan to implement the same
- Create and continuously update a knowledge/ ideas repository to capture good practices within and outside the organization
- Implement Kaizen, quality circles, green belt projects and activities across Operations teams
- Create cross functional teams with Operations department and work on quality initiatives
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Internal Operations Audit Management | - Create an audit plan as per the compliance requirements, and an audit calendar for their respective lines of business
- Define checklists to be used during the audit process
- Conduct the internal audits as per plan, and generate reports highlighting critical findings and process gaps identified
- Share audit outcomes and report with the process owners, and escalate higher order incidents and critical process gaps
- Collaborate with the all stakeholders to draw up a list of actions based on the outcomes of the audits conducted
- Work on high priority actions items and share progress updates with the team.
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External Operations Audit Facilitation | - Gather data from different line of business to share with external auditors in a timely manner
- Support their respective lines of business to implement corrective actions recommended by the external auditors and track the same
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Risk Management & Internal Controls | - Record and implement internal controls and operational risk mitigation mechanisms
- Record all incidents and maintain CAPA trackers to ensure none of the incidents are repeated.
- Classify the risks, identify control measures and conduct testing on an ongoing basis
- Test and publish the Key Risk Indicators (KRIs) to be submitted to the ABFL ORM team.
- Test and publish the Risk Control Matrix (RCMs) points and submit them to the ABFL ORM team.
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MIS/Reporting and Reconciliation Activity | - Generate MIS and reports on audits, new process development, process enhancement, and continuous improvement initiatives and share with Team Leader regularly
- Cross verify physical collaterals provided by customers against system entries made by the Operations team
- Track of open entries provided by Accounts team by liaising with the banks to identify customers and intimate Operations team to pass the entries
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Project Management | - Assist in Handling Adhoc / directives projects (Internal / External) and providing status update to Section & Unit Heads periodically.
- Assist in ascertaining the road blocks in execution of critical projects and facilitate smooth closures
- Drive Digitization & Automation of Audit processes with the aim of increased coverage, accuracy and per FTE productivity in the governance area.
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