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Team Member - Priority Support Center
Tata Teleservices

Team Member - Priority Support Center

Tata Teleservices
Fresher
Not Disclosed
  • Posted 18 hours ago
  • Be among the first 10 applicants

Job Description

JOB DESCRIPTION

Job Description
DivisionFulfil
Function / Sub FunctionPSC
Role TitleTeam Member- Priority Support Center (Senior Exe / Technical Call Centre)
Role Code

001

Reporting Structure

Team Lead Priority Centre (Technical Call Centre)

No of Positions :
Grade/Level:A / Senior Exe.
Location:Hyderabad
JD
Job responsibility
  • Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
  • Responsible for handling personal KPIs/KRAs
  • Team player, Tech Savvy
  • Responsible for high level of customer focus
  • Having a strong hold on telecom products of leased line and voice products
Shift Working

Working in shifts (24/7)

Key CustomerEnd customer, authorized signatories, clientsInternal teams
NecessaryPreferred
Skills
  • Excellent communication skills and hold on English & Hindi
  • Strong customer handling skills
  • Customer centric and high focus on customer facing processes
  • Excellent grip on high end leased line and voice products
  • Excellent hands on experience in handling QRC at call centre for Premium Customer Base
  • Sound Knowledge in Telecom Technology

Industry preferred from Technical - Call Centre / BPO / KPO /

Diversity

.
QualificationAny Graduation / Diploma.
. .
Overall Work Experience.
  • Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
  • Hands on experience in voice and data products people handling and customer interaction
.
Behavioural Attributes

  • Strong customer focus
  • Good analytical skills
  • Strong communication and interpersonal skills
  • Inclination towards innovation
  • Good Computer Knowledge
.
. .

More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Customer Experience
Employment Type:
Full time

Key Skills

Sound Knowledge in Telecom Technology

Excellent hands on experience in handling QRC at call centre for Premium Customer Base

Excellent grip on high end leased line and voice products

About Company

Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Last Updated: 06-10-2026 07:43:39 PM

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Team Member - Priority Support CenterTata Teleservices
T
Hyderabad, India
Skills:
Sound Knowledge in Telecom Technology, Excellent hands on experience in handling QRC at call centre for Premium Customer Base, Excellent grip on high end leased line and voice products