Key Responsibilities
Operations Management
- Oversee the daily functioning of the food and beverage outlet.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage inventory levels and place supply orders as needed.
- Maintain cleanliness and organization of the outlet.
Staff Management
- Recruit, train, and supervise outlet staff.
- Schedule shifts and allocate responsibilities effectively.
- Conduct performance evaluations and provide constructive feedback.
- Foster a collaborative and positive work environment.
Customer Service
- Provide high-quality service to customers.
- Address complaints and resolve issues promptly.
- Train staff on customer service best practices.
- Monitor customer feedback and implement improvements.
Sales and Revenue
- Set and achieve revenue targets for the outlet.
- Implement strategies to maximize sales and profitability.
- Analyze sales data and trends to identify growth opportunities.
- Execute promotions and marketing initiatives to boost sales.
Quality Control
- Maintain high standards of food and beverage quality.
- Conduct regular inspections to ensure compliance with standards.
- Resolve product quality issues promptly.
Financial Management
- Prepare and manage the outlet budget.
- Monitor expenses and implement cost-control measures.
- Generate financial reports and provide updates to senior management.
Communication & Coordination
- Communicate effectively with staff, management, and suppliers.
- Participate in meetings to discuss performance, goals, and improvements.
- Stay updated on industry trends and share insights with the team.
Customer Service Representative Specifics
- Respond promptly to customer inquiries via phone, email, or in-person.
- Assist customers with orders, product information, and recommendations.
- Coordinate with kitchen and delivery teams for seamless order fulfillment.
- Document customer feedback and share with management for process improvements.
