Role Purpose
Execute day-to-day logistics, warehouse, and dispatch operations to ensure timely delivery, inventory accuracy, and high customer service levels while optimizing cost and ensuring compliance.
Key Responsibilities
Operations & Execution
- Plan and execute dispatches using appropriate transport modes (road/air/ocean) to balance cost and service.
- Ensure timely and accurate dispatch of finished goods as per customer requirements.
- Manage warehouse activities including storage, picking, packing, and material handling.
- Monitor inventory levels, conduct stock checks, and resolve variances.
System & Data Management
- Ensure accurate and timely data entry in SAP/ERP for dispatch, inventory, and transactions.
- Maintain documentation and records for audits and compliance requirements.
- Generate MIS reports and support performance tracking.
Customer & Vendor Coordination
- Coordinate with customers, transporters, and internal teams for smooth dispatch operations.
- Address customer queries and resolve service issues through root cause analysis.
- Track vendor performance and support improvements.
Compliance & Safety
- Ensure adherence to regulatory and shipment-specific compliance requirements.
- Support safe warehouse operations and follow safety guidelines.
- Assist in audit readiness and compliance documentation.
Cross-functional Coordination
- Work closely with Production for packing readiness and dispatch planning.
- Coordinate with Customer Service for order execution and delivery schedules.
- Support continuous improvement and WCM initiatives.
Key Skills & Competencies
- Warehouse & Dispatch Operations
- Inventory Management
- SAP / ERP Systems
- Data Analysis & MIS Reporting
- Problem Solving & RCA
- Customer Service Orientation
- Vendor Coordination
- Communication & Teamwork
- Attention to Detail
- Compliance & Safety Awareness
Qualifications
- Graduate in any discipline (Engineering preferred)
- Diploma/Certification in Logistics or Supply Chain (preferred)
- 6-10 years of relevant experience in logistics/warehouse operations
