Job Description
Job responsibility
- Familiarity with Passive Optical Network (PON) architecture and its components, such as optical splitters and fiber optic cables
- DSLM, GPON and ONT alarm monitoring and escalation to concern team.
- Provisioning of OLT, ONT and DSLAM, migration of services from DLLAM to GPON, TX to GPON and upgradation of enterprise services over GPON etc
- Familiarity with DSLAM, AAA, BRAS, SBC and ISP and interdomain demarcation of faults and able to diagnose the fault related to internet browsing, slow speed, Call disconnect, and voice issues.
- Testing of new enterprise services, demarcation of ODN path and optimization of BW in Backhaul media as well as in PON level
- Understanding of PON feasibility and trigger to Planning team if Utilization goes beyond >70% for PON & Uplink ports
- Key Responsibilities include: -
Monitoring of DSLAM, GPON alarms, escalation to stakeholders for speedy restoration, provision of enterprises services in GPON and DSLAM NMS. Testing and AT with field team for new deployment. Technical support to field team for reduction of repetitive faults and corrective actions. Ensure of regular backup of OLT & ONTs. Also upgrade the latest software version as per vendor sw release. Proactive monitoring of Uplink and PON port utilizations
- Responsible for 24*7 Post execution support for maintaining the availability of the Broadband/GPON Network, its various elements and services riding on the network. Incumbent would be working in shift handling various network incidents, mitigating and restoring the same. Incumbent would work for supporting various enterprise services like Voice, data ILL, MPLS, DLC & NPLC
- As a member of Service Assurance resolution of faults at lightening speeds and steering network away from faults would be the prime focus. Handling the escalation and leading the shift operation.
- Candidates should possess good communication skills.
- Candidates should possess technical skills in VOIP, PSTN & IP telephony.
- Knowledge of UCAAS/UCC will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work, including nights and weekends.
Span of control: TTL NOC
Key Customer NOC, NW Planning, FO, CSO, SCM, Finance
Necessary Preferred
Skills
- Over 3 to 7+ years of experience in data Voice, Broadband & GPON domain
- Strong understanding of project management, customer service, and basic technical knowledge voice, data & IP network.
- DSL, AAA, BRAS, ILL, MPLS, OLT, PON, PON protection & ONT and Enterprise services running over GPON.
- Tejas OLT, GNX , Tejas , Nokia Syrotech ONT, Huawei, Nokia , Cisco, Series routers and switches.ECI, VDSL, Zyxel DSLAM Maipu, Prima & UT Switch/Server. Knowledge of Transport networks and WAN troubleshooting.
- Knowledge of Transport networks and WAN troubleshooting.
- Excellent problem-solving, leadership, and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
Qualification B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience Over 3 to 7+ years of experience
Behavioural Attributes
- Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
