Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Team Member - Customer Service-Product-Support-Service - Non Branch Banking
Kotak Mahindra- Posted an hour ago
- Be among the first 10 applicants
Job Description
Job Role
- Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Quality of Service Request and Resolution as given to customers.
- Some experience in Customer Service would be an added advantage
- Believes in team work
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in WORD and EXCEL/PPT preferred
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