Team Manager, Service Sales & Tendering

Business Information:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement:

Service Sales & Tendering Team Manager is responsible for leading the Service Sales and Tendering team to deliver high-quality, timely and competitive offers for service business opportunities. The role includes managing team operations, resource allocation, competence development, stakeholder collaboration and people development. This position drives standardization, best-practice sharing, continuous improvement and team capability development while supporting business growth, customer satisfaction and operational excellence across global and local service sales requirements.

Your Responsibilities:

Team Leadership and People Development

• Lead, coach and mentor the Service Sales and Tendering team, fostering accountability, collaboration, innovation and continuous improvement.
• Conduct regular performance and development discussions, define individual goals, identify competency gaps and support career growth.
• Build team capability through structured onboarding, training, knowledge sharing and development of behavioral and functional competencies.
• Drive recruitment, onboarding and resource readiness to support business expansion and future scope growth.
• Promote diversity, inclusion, positive team dynamics and a healthy work environment.

Service Sales and Tendering Operations

• Manage end-to-end service sales and tendering activities, ensuring alignment with customer requirements, timelines, qualitystandardsand business expectations.

• Oversee RFQ review,scopeclarification, technical-commercial alignment, offer preparation, risk assessment, bidsubmissionand post-offer support.

• Provide guidance on tendering process flow, commercial governance, riskidentificationand quality of offer submissions.

• Support scope addition, team scaling and long-term capability building to match evolving business needs.

Stakeholder and Business Collaboration

• Collaborate with global stakeholders, sales units, factories, HUBs,customersand cross-functional teams to understand requirements, provideupdatesand ensure customer satisfaction.

• Maintain regular engagement with business counterparts to align priorities, reviewperformanceand address operational challenges.

Performance Management and Operational Excellence

• Drive andmonitorkey performance indicators such as On-Time Delivery, Hit rate, efficiency,utilization, NPS/customersatisfactionand quality of deliverables.

• Ensure effective workload planning, prioritization of criticalcasesand visibility of long-pending offers or execution gaps.

• Lead continuous improvement initiatives, process standardization, best-practicedeploymentand quality management system adherence.

• Develop andmaintaina roadmap for team growth, productivity improvement, competencydevelopmentand future technology/tool adoption.

Administrative and Financial Responsibilities

• Manage team administration, including resource planning, leave planning, onboarding support, infrastructurecoordinationand HR-related operational support.

• Support business-related financial coordination such as offer submission tracking, purchase order follow-up, invoicingcoordinationand payment collection follow-up where applicable.

• Ensureaccuratereporting,timelyupdatesand effective governance of team deliverables and business support activities.

Knowledge,Skillsand Experience:

Education

• Bachelor's ormaster's degree in Engineering, Business ora relateddiscipline.
• Electrical Engineering or power/energy sector background will be an added advantage.

Experience

• 10+ years of experience in Sales, Tendering, Front-End Sales, EPC or related functions.

• Prior experience in managing teams, working with globalstakeholdersand supporting multi-location or global business environments will be preferred.

• Experience in HV switchgear, Transformer,substationsor service business.

Functional Skills

• Strong knowledge of service sales, tendering process flow, commercial review, riskassessmentand offer management.

• Ability to manage sales processes, stakeholder requirements, timelines, qualitystandardsand business priorities.

• Working knowledge of CRM/Salesforce and Power BI will be an added advantage.

• Strong analytical,organizationaland risk management skills.

Leadership and Behavioral Skills

• Strong leadership, communication, stakeholdermanagementand team-building abilities.

• Strong interpersonal skills to manage team dynamics, resolveconflictsandmaintaina positive work environment.

• Strategic thinking with a proactive approach to business growth,scalabilityand capability development.