Team Manager – Operations

Understand operational requirements and research best practices.

Assist with the design and implementation of new processes and tools.

Cultivate a team environment that delivers exceptional customer service.

Motivate team members, instill accountability, and achieve results.

Monitor effectiveness and performance of a team of Process Associates.

Prepare MIS reports for operational and management review.

Interact with customers to manage queries and ensure timely resolution.

Provide day-to-day coordination and oversight of team activities.

Attend and respond to written and electronic correspondence.

Support service delivery for premiums and claims processing.