TEAM Manager - IT

Position Overview:

We are seeking a highly skilled and experienced IT Infrastructure Team Manager to oversee the support, installation, configuration, and maintenance of IT systems. The ideal candidate should have strong leadership abilities, excellent problem-solving skills, and a deep understanding of IT infrastructure, asset management, and compliance. This role requires working in a high-pressure environment while ensuring seamless IT operations and support services.

Roles and Responsibilities:

• Oversee system support, installation, configuration, and maintenance of various vendor products.
• Lead a team of IT Engineers and facilitate their daily tasks to ensure smooth operations.
• Provide technical support, including troubleshooting laptops, desktops, printers, Windows OS, LAN, and Wi-Fi networks.
• Manage ticketing system by generating tickets, assigning them to the concerned team, providing resolutions, escalating when necessary, and ensuring timely closure as per SLA.
• Prepare and review reports, including shift reports, daily call reports, and monthly call reports.
• Ensure effective resolution and execution of Incident, Change, and Problem requests as per business requirements.
• Maintain accurate asset inventory and compliance with endpoint security policies (AV, Encryption, Windows Patches).
• Provide timely support services to all employees while maintaining service levels.
• Develop and deliver reports and presentations using Excel and PowerPoint for management review.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 7+ years of experience in IT infrastructure support and management.
• Strong knowledge of IT asset management, system administration, and endpoint compliance.
• Excellent troubleshooting skills for hardware, networking, and software-related issues.
• Ability to manage and mentor a team of IT Engineers effectively.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Strong communication and problem-solving skills with the ability to perform under high-pressure environments.