Team Manager

Hdb Financial Services

Bengaluru

5-10 Years

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Posted 22 hours ago
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Job Description

Role Description
This is a full-time, on-site role for a Team Manager located in Bengaluru. The Team Manager will be responsible for overseeing the day-to-day operations of the team and ensuring that team goals are met. This includes managing and developing team members, aligning team goals with overall business strategy, and reporting on team performance to senior leadership.
To handle minimum 3 to 5 supervisors with their team
To achieve collection target of the respective portfolios assigned.
Coordinate with bank team with respect to day to day operations.
Continuously monitoring tele calling teams performance, suggest and implement strategies to enhance productivity.
Responsible for managing attrition across assigned teams.
Responsible for smooth flow of process relating to collections.
Prepare and publish report on duty team performance.
Qualifications
Leadership and management skills
Ability to motivate and develop team members
Strong communication and interpersonal skills
Experience in a financial services or BPO environment
Ability to analyze data and report on team performance
Excellent organizational and time-management skills
Bachelor's degree in business administration, management, or related field

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Indian

About Company

Hdb Financial Services

HDB Financial Services (HDBFS) is a leading Non-Banking Financial Company (NBFC) that caters to the growing needs of an Aspirational India, serving both Individual & Business Clients

The lines of business include - Lending and BPO Services. Incorporated in 2007, HDB is a well-established business with strong capitalization. HDBFS is accredited with CARE AAA & CRISIL AAA ratings for its long-term debt & Bank facilities and an Al+ rating for its short-term debt & commercial papers, making it a strong and reliable financial institution.

HDB has a robust network of more than 1770 branches in 1170 cities, thus catering to a wide reach of customers. The organsation offers a comprehensive bouquet of products and service offerings that are tailor-made to suit its customers' requirements, including first-time borrowers and the underserved segments. The product portfolio includes Personal Loan, Business Loan, Loan Against Property, Enterprise Business Loan, Gold Loan, Car Loans, Loan Against Securities, Commercial Vehicle Loan, Construction Equipment Loan and Consumer Durable Loan.

HDB's BPO services offerings include running collection call centers, sales support services, back office operations and processing support services.

Job ID: 119219431

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