Team Manager, Alexa Shopping, Alexa Shopping
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The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.
Key job responsibilities
. Manage a team ( 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
. Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
. Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
. Raise / handle escalations, perform root cause analysis and implement corrective actions
. Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
. Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
. Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
. Guide and mentor team members in their career progression
. Participate in hiring and onboard new team members
A day in the life
- Undertakes task allocation and manage test execution delivery based on schedule or SLAs
- Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
- Communicate clear status reports and documentation
- Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
- Raise / handle escalations, perform root cause analysis and implement corrective actions
- Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
- Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
- Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
- Guide and mentor team members in their career progression
- Participate in hiring and onboard new team members
- Knowledge of CSV, JSON, Markdown or python
- Knowledge of machine learning models
- Bachelor's degree or equivalent
- 2+ years of people management leading teams of 20 experience, or experience in problem solving and delivering results
- 2+ years of quality assurance engineering experience, or BS degree in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent
- Knowledge of Excel skills to be able to refine data and prepare business reports
- Bachelor's degree or equivalent, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
- Experience prioritizing and delivering projects on time in a fast-moving environment
- Experience managing project delivery
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Familiarity with QA/testing concepts (test execution, defect tracking, release validation)
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Job ID: 151709855
Skills:
Manufacturing Engineering, Analytical Thinking, Project management, Technical experience
Skills:
advanced Excel, Sql, performance metrics, Process Standardization
Skills:
Software Engineering
Skills:
Data Analytics, Sql, Python, Program Process Improvement, Project Management, Six Sigma Certification, Lean Principles, DMAIC methodology, Technical Writing, WHS regulatory research, Large Data analytics
Skills:
Risk Assessment, Contract Management, Project Management, Civil Engineering, Site Supervision, Construction Planning, Autocad, Cost Estimation, Safety Management, Quality Control
