Team Leader - Travel

Ars Process Solutions And Consultants Private Limited

Gurugram, Delhi

1-3 Years

3 - 4 LPA

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Posted 8 days ago
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Job Description

We're looking for a Team Leader who can manage escalations, drive performance, and ensure top-notch customer experience in a blended process.

Role: Team Leader Travel Process

Experience: 1+ year as TL / SME

Qualification: Graduate (Mandatory)

Background: Travel preferred

Key Responsibilities:

Handling team of agents

Managing customer escalations (refunds, booking issues, complaints)

Quality monitoring & performance management

Ensuring smooth resolution & customer satisfaction

Education

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music