Description
We are seeking a motivated and experienced Team Leader for our Tele-collections process in India. The ideal candidate will have 2-7 years of experience in managing a team in a call center environment, specifically within the collections sector. This role requires a strong leader who can drive performance and ensure high levels of customer satisfaction.
Responsibilities
- Lead and manage a team of tele-collection agents to achieve performance targets.
- Monitor team performance metrics and provide feedback for improvement.
- Conduct regular training sessions to enhance team skills and knowledge.
- Develop and implement strategies to optimize the tele-collections process.
- Handle escalated customer queries and resolve issues effectively.
- Prepare reports and present findings to management on team performance.
Skills and Qualifications
- 2-7 years of experience in tele-collections or a related field.
- Proficient in using CRM software and telephony systems.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and derive actionable insights.
- Knowledge of collection policies and compliance regulations.
- Problem-solving skills and the ability to handle customer objections effectively.
