Responsibilities
Description and Requirements
- Provide 247 global operational support for cloud services, including incident resolution and root cause analysis
- Monitor cloud infrastructure, system alerts, and performance dashboards.
- Perform basic troubleshooting for compute, storage, networking, and cloud services.
- Assist in provisioning and managing cloud resources (VMs, storage accounts, databases, etc.).
- Support patching, backups, and routine maintenance tasks.
- Follow incident management and change management processes.
- Document standard operating procedures, runbooks, and recurring issues.
- Collaborate with senior engineers to implement improvements and automation.
- Ensure compliance with security guidelines and operational best practices.
- Being a team player.
Experience
4 to 8 years of hands-on experience
Knowledge and Skills
Required Skills:
- Basic understanding of cloud platforms. Exposure to Azure preferred.
- Knowledge of Linux/Windows servers and basic networking concepts.
- Familiarity with monitoring tools (e.g., CloudWatch, Azure Monitor, Datadog, or similar).
- Good analytical and problemsolving skills.
- Ability to follow SOPs and work in a structured operations environment
Good to have skills
- Exposure to scripting (PowerShell, Bash, or Python).
- Understanding of ITIL concepts (Incidents, Changes).
Basic knowledge of CI/CD tools or automation frameworks
Certifications (Preferred)
Certifications Preferred
- Microsoft Azure AZ900 Certification (Fundamentals)
About MetLife
Recognized on Fortune magazine's list of the World's Most Admired Companies and Fortune World's 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible .Join us!
