Team Leader -

Sitel Licensed Insurance Services

Mumbai, India

1-3 Years

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Posted 12 hours ago
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Job Description

Foundever ishiringTeamLeaderOperationsforInternational Hospitality ProcessWe'reHiring-TeamLeader(International Hospitality Process)

Location: Andheri Chandivali

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

Process: International (Only international Process applicants should apply)

Shift Window: 24/7 Week Offs: 2 Rotational week off5 Days Working

What We're Looking For:

Experience in team handling Prior client management exposure Strong in Excel & reporting Excellent communication skills Proven people management & leadership skills⚡ Quick learner with strong adaptability Experience handling attrition & shrinkageKeySkills:

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

SkillsShrinkage

Attrition

Team Leadership

Customer Retention

Customer Satisfaction

(CSAT)

Chat/ Voice /Blended Process

Team Management

Leadership

Schedule Adherence.

Coaching & Feedback

People metrics

More Info

Job Type:

Permanent Job

Industry:

Banking /Accounting /Financial Services

Function:

Hospitality

Employment Type:

Full time

About Company

Sitel Licensed Insurance ServicesJob Source: jobs.sitel.com

Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.

Job ID: 147890427

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