Current Opening - Team Leader Service
Pune
Location: Hyderabad
Job Description
Customer Support
- Respond to customer inquiries and service requests via phone, email, and other communication channels.
- Provide accurate information regarding service options, scheduling, and follow-up procedures.
- Address and resolve customer complaints and issues promptly.
Scheduling and Dispatch
- Schedule and coordinate service appointments and dispatch service technicians to customer sites.
- Manage and prioritize service requests to ensure timely and efficient service delivery.
- Monitor technician availability and workload to optimize scheduling.
Service Coordination
- Coordinate with service technicians, ensuring they have the necessary information, tools, and parts for each job.
- Track and manage service orders from initiation to completion, ensuring accurate and timely documentation.
- Maintain and update service records, customer information, and job details in the system.
Administrative Support
- Prepare and process service-related documentation, including work orders, invoices, and reports.
- Monitor inventory levels of service parts and supplies, placing orders as needed.
Communication and Collaboration
- Serve as a liaison between customers, service technicians, and other departments to ensure seamless communication and coordination.
- Provide regular updates to customers on the status of their service requests.
- Collaborate with the sales team to identify and address service opportunities.
Quality Assurance
- Ensure all service activities are conducted in compliance with company standards and regulations.
- Conduct follow-up calls to customers to ensure satisfaction with services provided.
Candidate Profile
- High school diploma or equivalent; Associate's or Bachelor's degree in Business Administration, Customer Service, or a related field preferred.
- Proven experience as a Service Coordinator or in a similar customer service or administrative role.
- Strong organizational and multitasking skills, with the ability to manage multiple service requests simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and customer service software (e.g., CRM systems).
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Requirement of 2-5 years of relevant experience.
Candidate Matching above Criteria should only apply.
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NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.
