Team Leader Sales

Roles and Responsibilities

Experience in Sales / Lead generation preferably in real estate domain in a BPO

• Be responsible for the team's overall performance.

Ensure timely and effective completion of assigned tasks.

Resolve queries in exceptional situations and escalate them, when required (by following proper channels).

Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).

Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.

Provide the team with a vision of the process objectives.

Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.

Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Facilitate problem solving and collaboration.

Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.

Keep the Managers/Leaders informed of task accomplishment, issues and status.

Focus on accelerating teams performance.

Understanding towards business/organization objectives.

Willingness to add value to company's Culture, Mission and Vision

Desired Candidate Profile

Proven work experience as a team leader or supervisor

In-depth knowledge of performance metrics

Organizational and time-management skills

Decision-making skills

Degree in Management or training in team leading is a plus

• Good PC skills, especially MS Excel

Excellent communication and leadership skills

Preferred Skills:

• Strong communication skills in English

Critical Competencies:

• Customer Service
• Good analytical skills
• Must be very good with data representation
• Must be very good with MS Excel
• Time Management
• Ability to multi-task