Team Leader - Retention (Delhi)

5-7 Years

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Early Applicant

Job Description

Lead, coach, and motivate a team of tele fundraisers to achieve and exceed individual targets.
Conduct regular performance reviews and provide constructive feedback to team members.
Implement training sessions to enhance sales, communication, and retention skills in coordination with the training team.
Oversee calls to existing customers to ensure satisfaction, address concerns, and prevent attrition.
Monitor team performance and adherence to organization guidelines and procedures.
Analyse donor data to identify trends, areas for improvement, and growth opportunities.
Ability to raise the set target given by the line manager through retention of donors from one-time and regular giving.
Prepare and present regular reports on team performance, quality, and attrition rates as and when required.

Requirements

Benefits

Be a part of the largest nature conservation organization.
Remuneration along with Lucrative incentive schemes.
Receive robust training through regular learning and development programs.
Merit and performance-driven culture, with ample opportunities to grow in the role.