Takes reservations when central reservations is not operational and operates systems in accordance with hotel standards of performance.
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.
Ensures all waitlisted business is recorded appropriately.
Ensures the Reservation Manager is kept informed of all developments within the department.
Adheres to pre-set availability and rate controls.
Ensures a high level of product knowledge of the hotel and local area.
Ensures a high level of Reservations is consistently maintained.
Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
Checks daily arrivals and informs concerned personnel of any missing information.
Prepares and distributes weekly forecasts.
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)
Inbound and outbound call management and leadership.
