Team Leadership: Lead, coach, and develop team members to meet performance and quality goals.
Operations Management: Oversee daily presales activities, ensuring timely follow-ups and adherence to processes.
Conversion & Engagement: Strengthen lead qualification, support conversion efforts, and ensure smooth transitions to downstream teams.
Process Governance: Enforce workflow discipline and identify improvement opportunities.
Performance Insights: Monitor performance, analyze trends, and drive actionable improvements.
Stakeholder Collaboration: Partner with Sales, Marketing, and Training to align goals and enhance overall impact.
Continuous Improvement: Address gaps, implement corrective actions, and elevate team capability and customer experience.
Essential Skills And Experience
Minimum of 5 years of experience in education consulting, student counselling, or international student services, with at least 2 years in a leadership or supervisory role.
Familiarity with various international university systems, application procedures, and visa requirements.
Experience in leading a team in an educational consultancy or international education environment is strongly preferred.
Strong understanding of the study abroad market, international educational institutions, and student mobility trends.
Familiarity with CRM tools, student management systems, and other software for tracking applications and student data.
