Team Leader - PCM

• Lead and coach personnel within own team. Mentor and develop team members for optimal performance and identification and development of succession plan
• Balance workload among team members to grant efficiency and effectiveness
• Ensure quality and timely handling of quotations, orders, recording of claims
• and other related documents. Implement corrective and preventive actions as necessary.
• Monitor and report business performance via KPIs and targets (performance and behavioural) in assigned team(s).
• Ensure that the business objectives and targets are met.
• Execute action plans according to rules and regulations.Cooperate with other Team Leads in other locations to ensure best practices.
• Identify waste in PCM processes having an operational excellence approach
• Lead initiatives, OE waves, RPAs, etc to ensure constant improvement of
• E2E process in alignment with the PCM StrategyUse internal network to escalate issues that may arise.
• Weekly OB review and follow-up.Development Responsibilities:
• Develop Management Skills
• Motivate and develop their team in an environment where they can realize people s potential
• Maintain continuous improvement by using tools and techniques Develops strategies & relationships with the internal / external partners and clients
• To have completed, Lead, Change Management, Coaching for Performance trainings etc .
• As defined by authorities to sign documents and power of attorney
• Internal/external customer satisfactionLead and manage operative daily PCM activitiesFulfilment of Key Performance Indicators (KPI)Experience range- 4 to 5 yearsEducation:B. Sc in Business Admin and/or equivalent 3yrs working experience as a Line Manager

Skills and Competencies:

General Skills:

• Cost awareness & effectiveness Communication skills
• Reporting and analysing skills
• Negotiation skills
• Customer service (internal, external)Presentation skills
• Teamwork skills
• Training and development skills
• Organizing skills
• Workplace ICT applications & equipment skills.