Team Leader (International Bpo USA) - NOIDA

Role Description

We are seeking a highly motivated and experienced Team Leader for our International BPO operations in Noida. This is a full-time, on-site role. The Team Leader will be responsible for managing and guiding a team to achieve performance targets, ensuring efficient daily operations, and maintaining high-quality service delivery. Key responsibilities include monitoring team performance, providing coaching and motivation, addressing client and customer queries, and ensuring adherence to company policies and procedures.

Qualifications

• Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
• Experience in BPO processes, international call center operations, and customer service excellence.
• Proficiency in communication (verbal and written) and interpersonal skills to interact effectively with team members and international clients.
• Problem-solving and decision-making abilities to address challenges and provide actionable solutions.
• Organizational skills to manage schedules, meetings, and team deliverables efficiently.
• Technical proficiency in CRM systems or other tools commonly used in international BPO environments.
• Flexibility to work shifts aligned with USA time zones.
• A bachelor's degree is preferred but not mandatory; relevant experience may be considered.

PROCESS: USA SALES

JOB LOCATION: NOIDA

SHIFT: USA NIGHT SHIFT

SALARY: UP TO 7 LACS