Job Description

We are seeking a motivated and experienced Team Leader for our International BPO operations in the Delhi-NCR region. The ideal candidate will have a strong background in managing teams within the international voice process, ensuring high levels of customer satisfaction and operational efficiency. As a Team Leader, you will be responsible for overseeing daily operations, guiding team members, and implementing best practices to enhance performance. Key Responsibilities: - Lead and manage a team of customer service representatives in the international voice process. - Monitor team performance and provide coaching and feedback to ensure targets are met. - Develop and implement strategies to improve service quality and customer satisfaction. - Conduct regular team meetings to communicate updates, share best practices, and motivate team members. - Collaborate with management to identify training needs and facilitate skill development. - Handle escalated customer issues and ensure timely resolution. - Prepare and present performance reports to upper management. Required Skills: - Proven experience in a Team Leader role within an international BPO or call center environment. - Strong communication skills, both verbal and written, with the ability to engage effectively with team members and customers. - Knowledge of international voice processes and customer service best practices. - Ability to motivate and inspire a team to achieve performance goals. - Strong problem-solving skills and the ability to handle challenging situations with professionalism. If you are a dynamic leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

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