Team Leader - Intelligent Infrastructure Services
Team Leader - Intelligent Infrastructure Services
SLK SoftwareQuick Apply
- Posted 3 months ago
- Over 50 applicants have applied
Job Description
Job Summary
Voice Network Design Support:
- Architect, implement, and optimize Webex Calling and Webex Contact Center solutions, ensuring seamless integration into enterprise environments with high scalability and redundancy.
- Leverage Eleveo analytics and network optimization tools to ensure superior service quality, uptime, and low latency for voice services.
- Troubleshoot and resolve complex VoIP, SIP, and call routing issues, ensuring minimal disruption and efficient call flow within multi site and hybrid network environments.
Webex Contact Center:
- Oversee the design, implementation, and optimization of call routing strategies, including skills based routing, IVR systems, and real time queue management.
- Configure and manage agent profiles, queues, and workflows to maximize operational efficiency, while ensuring alignment with business objectives.
- Lead the integration of Webex Contact Center with third party systems e.g., CRM, cloud services, and AI based automation
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About Company
SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - re-imagine their business and solve their present and future needs.