Team Leader Inbound

Description

We are seeking an experienced Team Leader for our Inbound team in India. The ideal candidate will have a proven track record of leading teams in a call center environment, driving performance, and ensuring exceptional customer service.

Responsibilities

• Lead and motivate the inbound team to achieve performance targets.
• Monitor team performance and provide feedback for continuous improvement.
• Ensure high-quality customer service and resolve escalated customer issues.
• Conduct regular team meetings to discuss goals, challenges, and share best practices.
• Develop training materials and conduct training sessions for new team members.
• Analyze team performance metrics and report on key findings to management.

Skills and Qualifications

• 1-3 years of experience in a team leader or supervisory role in an inbound call center environment.
• Strong communication and interpersonal skills to effectively lead a team.
• Proficiency in customer service principles and practices.
• Ability to analyze data and performance metrics to drive results.
• Familiarity with CRM software and call center technology.
• Excellent organizational and time management skills.

Feel free to contact HR Prabha - 9600043001

Interview Timing - 2pm to 5pm

Walkin Interview directly

No.24, 2nd & 3rd Floor, Mount Poonamallee Road, Nandambakkam, Chennai, Tamil Nadu 600089.

Landmark - Exact opposite to Chennai Trade Center, On top of Adidas,Puma Showroom