Team Leader - HRO

Team Leader - HRO

Must-Have**

• Bachelor's degree in HR, Business Administration, or related

field (or equivalent experience).

• 10 to 14 years of experience with payroll systems, payroll

processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP,

Workday, or similar preferred)

• Experience with ADP Global View and Celegro is a must

• US / UK / Middle East payroll processing exposure

• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM,

Europe, UK, APAC & ASEAN Regions)

• Processing and reviewing/analysis of end-to-end payroll to

completion.

• Excellent verbal and written communication skills; delivers

engaging, informative, well thought out presentations

• Analytical abilities, strong judgement and management skills,

ability to work effectively with Business, HR and IT Leaders.

• Strong critical thinking skills

Good-to-Have •Strong understanding of payroll laws, tax regulations, and compliance

requirements

SN Responsibility of / Expectations from the Role

1 Understanding the process, ensuring efficient incident resolution and maintaining customer

satisfaction by monitoring performance, balancing workloads, acting as an escalation point,

and fostering a positive customer service culture

2 Playing end to end QC roles and Training other members on end to end process controls

3 Serves as the primary liaison between the teams and the customers

4 Provides or resolves risks, issues and decisions escalated to their level

5 Preparation of monthly SLA metrics, dashboards and other required reporting

Payroll Tool Skill** ADP Celegro Tool knowledge is a must