Team Leader – HR Operations EDM

This is where your work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value - not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it.

We are shaping a worldclass HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will influence how HR operates globally and helps define what great looks like.

Your Role in the Transformation

As a Team Leader in HR Operations GBS, you will lead a team that delivers accurate, consistent, and trusted HR services across regions. You'll oversee operations, guide transitions, and ensure compliance while driving improvements that elevate the employee experience. This role places you at the center of Baxter's transformation, where your leadership will empower people, strengthen processes, and set new standards for operational excellence.

What You'll Drive and Deliver

• Supervise a team of 12-15 transaction processors in HR Operations.
• Manage endtoend PrePayroll and HR Operations functions with deep domain knowledge.
• Apply ERP expertise (SAP, Oracle, HR Web, ServiceNow, Workday) to streamline workflows.
• Lead migration of HR processes into GBS, ensuring smooth transitions.
• Safeguard data integrity across HR systems, reinforcing Baxter's reputation for reliability.
• Maintain monthly dashboards including KPIs, balanced scorecards, and performance metrics.
• Ensure quality parameters and SLAs are consistently met.
• Identify gaps, propose solutions, and implement changes to mitigate risks.
• Collaborate with HRBPs, COEs, and business stakeholders to strengthen delivery.
• Drive performance improvement and foster positive change in people management.
• Monitor accuracy of transaction processing and quality of data.

What You'll Bring

• Excellent communication skills in English, written and verbal.
• Experience in HR Operations or Shared Services with exposure to multicountry environments.
• Transition management expertise (Americas/EMEA experience required).
• Knowledge of Lean, Six Sigma, or similar process improvement methodologies.
• Ability to manage audits, controls, and governance frameworks.
• Strong stakeholder management across geographies and functions.
• High attention to detail with focus on accuracy and compliance.
• Proven people management experience (3+ years).
• Ability to coach and develop people.
• Handson Workday experience.
• Flexibility to work in rotational shifts (Europe & Americas).
  

Your Background

• Graduate in any discipline (MBA in HR is a plus).
• Green Belt Six Sigma certification preferred.
• 10-13 years of experience in HR Operations or Shared Services, including 3+ years in people management.

Work Schedule

This position operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.

This role is more than a position in HR Operations - it is a chance to be part of Baxter's global transformation. As we redefine how HR delivers value, your leadership will shape processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, influence, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.

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