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Team Leader

Home Credit
2-6 Years
Bengaluru

This job is no longer accepting applications

Job Description

Role Responsibilities:

  • Lead and manage a team of 15 outbound operators to meet collection targets.
  • Monitor call quality, provide coaching, and ensure SLA/KPI compliance.
  • Manage attrition, shrinkage, and rosters effectively.
  • Drive productivity and implement continuous improvement initiatives.

Job Requirements:

  • 3–5 years of experience in team management within outbound collections or customer service.
  • Strong analytical and coaching skills to drive performance.
  • Ability to handle scheduling, shift planning, and reporting.
  • Proven track record in achieving SLAs and quality metrics.

About Company

Job ID: 111112643

Last Updated: 12-06-2026 04:18:39 AM
Homejobs in Bengaluru / BangaloreTeam Leader

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