Team Leader For DA Collection

Key Deliverables:

1. Achieve daily, weekly, and monthly collection targets through vendor and team performance
2. Monitor and analyze agency performance and implement corrective actions
3. Prepare and maintain reports on collection efficiency and portfolio coverage
4. Improve customer satisfaction through effective complaint resolution and team training

Role Responsibilities:

1. Manage daily operations, problem-solving, and planning with external vendors and teams
2. Drive productivity by ensuring maximum case visits by field executives
3. Develop and motivate staff to enhance collection quality and customer experience
4. Coordinate with other departments to resolve service-related issues effectively