Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include:
- Organize the daily operations of the Food & Beverage team
- Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar.
- Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations
- Communicate feedback and key information to the Food & Beverage leadership team
- Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
- Lead by example and conduct team training to align with premium brand and service standards
- Collaborate with the culinary team to support with menu implementation and delivery
- Monitor rosters and staffing schedules to meet operation requirements
Qualifications
- Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting
- Previous leadership experience in hospitality
- Strong team management and motivational skills
- Excellent customer service orientation with a keen eye for detail
- Proficiency in hotel management software and point-of-sale systems
- In-depth knowledge of food and beverage trends, dietary restrictions, and allergens
- Ability to work flexible hours, including nights, weekends, and holidays
- Bachelor's degree in Hospitality Management or related field preferred
- Current Food Safety Certification
- Responsible Service of Alcohol Certification
- Strong problem-solving abilities and decision-making skills
- Excellent communication skills in English, both verbal and written.
