Overview
The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports.
Responsibilities
- Manage day to day operations of the Invoice Processing Operations team to ensure the groups deliverables are met
- Research and resolve client/staff questions and issues.
- Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
- Handle the leave management for the team effectively and ensure a proactive communication is sent to the US staff.
- Drive process efficiencies within the group every quarter.
- Train and mentor new and existing staff members of the team.
- Step up to complete the tasks if the situation demands
- Timely escalation to management of problem/issues that may affect deliverables
- Always assist Manager in the evaluation of group/individual performance
- Participate in the screening and interview selection process.
- Participate in coaching and counseling staff
- Needs to be flexible for handling additional tasks as per the business requirements.
Qualifications
- Minimum 5 plus years of overall work experience is preferred.
- Minimum 2 years of experience in leading the teams in the BPM/ITeS Operations groups.
- Bachelor's degree or equivalent is required.
- Must have good experience with Microsoft Office products (Primarily MS Excel & PowerPoint).
- Excellent language and communication skills (written and verbal).
- Experience with data analysis, problem solving and root cause analysis.
- Self-motivated and goal oriented.
- Proven ability to effectively communicate with internal and external management and work collaboratively.
- Ability to learn and utilize new procedures and processes quickly.
- High level of organizational skills and ability to effectively prioritize group/individual tasks.
