Team Leader, Delivery

Overview

The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports.

Responsibilities

• Manage day to day operations of the Invoice Processing Operations team to ensure the groups deliverables are met
• Research and resolve client/staff questions and issues.
• Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
• Handle the leave management for the team effectively and ensure a proactive communication is sent to the US staff.
• Drive process efficiencies within the group every quarter.
• Train and mentor new and existing staff members of the team.
• Step up to complete the tasks if the situation demands
• Timely escalation to management of problem/issues that may affect deliverables
• Always assist Manager in the evaluation of group/individual performance
• Participate in the screening and interview selection process.
• Participate in coaching and counseling staff
• Needs to be flexible for handling additional tasks as per the business requirements.
  
  

Qualifications

• Minimum 5 plus years of overall work experience is preferred.
• Minimum 2 years of experience in leading the teams in the BPM/ITeS Operations groups.
• Bachelor's degree or equivalent is required.
• Must have good experience with Microsoft Office products (Primarily MS Excel & PowerPoint).
• Excellent language and communication skills (written and verbal).
• Experience with data analysis, problem solving and root cause analysis.
• Self-motivated and goal oriented.
• Proven ability to effectively communicate with internal and external management and work collaboratively.
• Ability to learn and utilize new procedures and processes quickly.
• High level of organizational skills and ability to effectively prioritize group/individual tasks.