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Team Leader (Customer Support)

1-5 Years
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Job Description

Job Title: Team Leader International Customer Support

Location: Navi Mumbai

Shift: Rotational Shift

Working Days: 5 Days Working

Week Off: Rotational Off

Industry: International BPO

Job Summary

We are hiring an experienced Team Leader for an International Customer Support process. The ideal candidate must have strong people management skills, proven team handling experience, and excellent English communication skills (C1 level verbal & written).

Key Responsibilities

Manage and lead a team of minimum 10 Customer Support Executives

Drive team performance to achieve KPIs such as CSAT, SLA, AHT, Quality & Productivity

Conduct daily team huddles and one-on-one coaching sessions

Monitor calls and provide structured feedback

Handle customer and client escalations

Prepare and maintain performance reports

Ensure adherence to company and client compliance standards

Maintain team engagement and control attrition

Eligibility Criteria

Minimum 1 year of on-paper experience as Team Leader

Must have handled at least 10 team members

Experience in International BPO / International Process (Customer Support) is mandatory

Excellent English communication skills (C1 proficiency required)

Strong leadership, analytical, and problem-solving skills

Graduate in any discipline

Compensation

Up to 7LPA

Any Graduate, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Planning (M.Plan), Bachelor Of Technology (B.Tech/B.E), Masters in Arts (M.A), Bachelor in General Studies (BGS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Master OF Business Administration (M.B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Master of Commerce (M.Com), Master of Law (M.L/L.L.M), Bachelor of Arts (B.A), Master of Liberal Arts (MLA/ALM), Bachelor Of Pharmacy (B.Pharm), Doctor of Ministry, Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Bachelor of Business Administration (B.B.A), Master of Professional Accountancy (MPA), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Bachelor of Music, Master of Health Science (MHSc), Master of Real Estate Development, Master of Pharmacy (M.Pharm), Bachelor of Interdisciplinary Studies, Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Master of Social Work (M.S.W), Master in Landscape Architecture, Doctor of Optometry, Doctor of Pharmacy (PharmD), Master of Technical & Professional Communication, Bachelor Of Computer Application (B.C.A), Doctor of Business Administration (DBA), Master of Accounting, Bachelor of Dental Surgery (B.D.S), Bachelor of Applied Science (BAS), Doctor of Audiology (AuD), Master of Education (M.Ed), Doctor of Jurisprudence, Master of Music (MM/MMus), Masters in Communications Disorders (MCD), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Bachelor of Social Work (B.S.W), Doctor of Science (DSc/ScD), Doctor of Veterinary Medicine (DVM), Master of Public Administration (MPA), Master of Public Health (MPH), Bachelor of Education (B.Ed), Master of Divinity, Masters of Architecture (M.Arch), Doctor of Education, Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Master in Computer Application (M.C.A), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Bachelor of Health Science, Bachelor of Liberal Arts (BLA/ALB), Master in Computer Management (M.C.M), Bachelor of Fine Arts (B.F.A), Master of Science (MS/M.Sc), Executive Master OF Business Administration (E.M.B.A), Master of Computer Science (MCS), Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor of Unani Medicine and Surgery (B.U.M.S), Master of Journalism & Mass Communication (MJMC), Bachelor of Journalism & Mass Communication (BJMC), Bachelor of Elementary Education (B.El.Ed), Bachelor of Physical Education (B.P.Ed), Bachelor of Tourism Management(BTM), Bachelor of Business Management (BBM), Masters in Medical Science and Technology (MMST), Master of Communication

More Info

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Open to candidates from:
Indian

Job ID: 143649815