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Job Title: Team Leader International Customer Support
Location: Navi Mumbai
Shift: Rotational Shift
Working Days: 5 Days Working
Week Off: Rotational Off
Industry: International BPO
Job Summary
We are hiring an experienced Team Leader for an International Customer Support process. The ideal candidate must have strong people management skills, proven team handling experience, and excellent English communication skills (C1 level verbal & written).
Key Responsibilities
Manage and lead a team of minimum 10 Customer Support Executives
Drive team performance to achieve KPIs such as CSAT, SLA, AHT, Quality & Productivity
Conduct daily team huddles and one-on-one coaching sessions
Monitor calls and provide structured feedback
Handle customer and client escalations
Prepare and maintain performance reports
Ensure adherence to company and client compliance standards
Maintain team engagement and control attrition
Eligibility Criteria
Minimum 1 year of on-paper experience as Team Leader
Must have handled at least 10 team members
Experience in International BPO / International Process (Customer Support) is mandatory
Excellent English communication skills (C1 proficiency required)
Strong leadership, analytical, and problem-solving skills
Graduate in any discipline
Compensation
Up to 7LPA
Any Graduate, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master of Planning (M.Plan), Bachelor Of Technology (B.Tech/B.E), Masters in Arts (M.A), Bachelor in General Studies (BGS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Master OF Business Administration (M.B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Master of Commerce (M.Com), Master of Law (M.L/L.L.M), Bachelor of Arts (B.A), Master of Liberal Arts (MLA/ALM), Bachelor Of Pharmacy (B.Pharm), Doctor of Ministry, Bachelor of Commerce (B.Com), Master of Fine Arts (MFA), Bachelor of Business Administration (B.B.A), Master of Professional Accountancy (MPA), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Bachelor of Music, Master of Health Science (MHSc), Master of Real Estate Development, Master of Pharmacy (M.Pharm), Bachelor of Interdisciplinary Studies, Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Master of Social Work (M.S.W), Master in Landscape Architecture, Doctor of Optometry, Doctor of Pharmacy (PharmD), Master of Technical & Professional Communication, Bachelor Of Computer Application (B.C.A), Doctor of Business Administration (DBA), Master of Accounting, Bachelor of Dental Surgery (B.D.S), Bachelor of Applied Science (BAS), Doctor of Audiology (AuD), Master of Education (M.Ed), Doctor of Jurisprudence, Master of Music (MM/MMus), Masters in Communications Disorders (MCD), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Bachelor of Social Work (B.S.W), Doctor of Science (DSc/ScD), Doctor of Veterinary Medicine (DVM), Master of Public Administration (MPA), Master of Public Health (MPH), Bachelor of Education (B.Ed), Master of Divinity, Masters of Architecture (M.Arch), Doctor of Education, Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Master in Computer Application (M.C.A), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Bachelor of Health Science, Bachelor of Liberal Arts (BLA/ALB), Master in Computer Management (M.C.M), Bachelor of Fine Arts (B.F.A), Master of Science (MS/M.Sc), Executive Master OF Business Administration (E.M.B.A), Master of Computer Science (MCS), Bachelor of Hotel Management and Catering Technology (BHMCT), Bachelor of Unani Medicine and Surgery (B.U.M.S), Master of Journalism & Mass Communication (MJMC), Bachelor of Journalism & Mass Communication (BJMC), Bachelor of Elementary Education (B.El.Ed), Bachelor of Physical Education (B.P.Ed), Bachelor of Tourism Management(BTM), Bachelor of Business Management (BBM), Masters in Medical Science and Technology (MMST), Master of Communication
Job ID: 143649815