Team Leader Customer Quality Assurance

Bhosari

Location: Pune

Roles & Responsibility (Job Profile)

• Manage or coordinate various manufacturing plant's product warranty claim analysis.
• Prepare product Warranty claim analytic report and propose companywide priorities.
• Domestic travel required up to 30% of the time.
• Meet Sales team, Technician, Dealers & channel partner for various Customer Quality related survey, Awareness creation and training.
• Technician Qualification Training & Approval.
• Resolve top Product Warranty claim problem through 8D methodology.
• Provided quality support for product issues & communicate daily with Business Development team.
• Prepare & Maintain Customer Quality related documentation like Warranty Return analysis data, Pareto Chart, 8D Report, Customer Interaction register, Market Survey report etc.
• Address customer issues in a timely manner to ensure customer satisfaction.
• Participate in product quality planning and control process based on customer's specifications and requirements.
  
  

Competency (Candidate Profile)

• 2 to 4 years of experience in Customer Quality & Warranty Claim.
• Educational Qualification: B.E or B. Tech or DME in Mechanical or Automobile Engineering.
• Effectively sharing & obtaining information from internal & external parties.
• Excellent CFT coordination skill, ability to resolve CFT conflict on time.
• Good MS Office Skill (Especially MS Excel).
• Good Observation, Analytic & Problem-Solving Skill.
• Strong decision making & communication skill.
  
  

Candidate Matching above Criteria should only apply.

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NOTE - All Offer Letters & Appointment Letters are issued ONLY from the HEAD OFFICE duly signed by GM Operations, same would be couriered from HO. They are NEVER issued by hand / given across the table from any factory / sales location directly.