Team Leader - Customer Pricing NA

JD for Team leader Global Customer Pricing

THE OPPORTUNITY: The Pricing Team Leader is responsible for leading a global pricing operations team to deliver accurate, timely, and compliant pricing outcomes aligned with business and commercial objectives. This role focuses on people leadership, operational excellence, and continuous improvement, ensuring adherence to pricing policies, SOPs, SLAs, and quality standards.

The Team Leader will coach and mentor associates, provide clear guidance on priorities, manage workloads and capacity, monitor key performance metrics, and proactively manage pricing risks or escalations. The role requires close collaboration with internal pricing teams, commercial partners, and cross‑functional stakeholders to drive revenue growth, operational efficiency, and customer satisfaction.

WHAT WE'RE LOOKING FOR:

• Bachelor's degree in a relevant field or equivalent professional experience
• Proven experience in a leadership or supervisory role, preferably within a pricing, operations, or project‑based environment

Technical Proficiency

Strong working knowledge of:

• Microsoft Office (especially Excel)
• Qlik Sense
• Power BI

EXPERIENCE:

• Minimum of 3-5 years of people management experience
• Demonstrated experience leading teams in high‑volume, deadline‑driven environments

THOSE NECESSARY TO PERFORM THE JOB COMPETENTLY:

• Leads end‑to‑end pricing operations with strong expertise in pricing structures, margins, governance, compliance, and audit readiness
• Drives accuracy, quality, and SLA adherence in high‑volume, deadline‑driven environments
• Plans and manages workload, capacity, and queue prioritization to optimize team productivity and performance
• Applies strong analytical skills using Excel, Qlik Sense, and Power BI to track KPIs and drive data‑based decisions
• Identifies process gaps and leads continuous improvement initiatives to deliver faster, better, and more efficient outcomes
• Coaches, mentors, and develops team members, including onboarding and training of new joiners
• Demonstrates strong ownership, accountability, and structured decision‑making in complex pricing scenarios
• Effectively manages stakeholder communication and escalations with a clear, customer‑focused approach
• Embraces change with a continuous learning mindset and openness to new ideas and innovation
• Flexible to Work from Office/Hybrid Model of Work.

HOW YOU WILL THRIVE AND CREATE AN IMPACT:

• Excellent communication and interpersonal skills, with the ability to engage effectively with team members, stakeholders, and clients
• Strong analytical, problem‑solving, and decision‑making capabilities with a results‑driven mindset
• Working knowledge of project management methodologies and tools
• Ability to manage multiple priorities, adapt to changing demands, and work effectively under pressure
• High attention to detail with uncompromising integrity
• Willingness and ability to quickly learn new technical skills and business concepts, demonstrating intellectual curiosity and initiative
• Ability to work independently while also collaborating effectively as part of a global team with flexibility in shifts

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation