Team Leader - Collections (Voice Process)

We are seeking a motivated and experienced Team Leader for our Collections department, specifically within the Voice Process segment. The ideal candidate will be responsible for leading a team of collection agents, ensuring that targets are met while maintaining high standards of customer service. This role requires a strong understanding of sales techniques and the ability to motivate and guide team members effectively. Key Responsibilities: - Lead and manage a team of collection agents, providing guidance and support to achieve performance targets. - Develop and implement strategies to improve collection rates and enhance customer satisfaction. - Monitor team performance and provide regular feedback to team members. - Conduct training sessions to improve team skills and knowledge in collections and sales techniques. - Collaborate with other departments to ensure a seamless process for collections and customer interactions. - Analyze performance metrics and prepare reports for management to identify areas for improvement. Required Skills: - Proven experience as a Team Leader, preferably in a collections or sales environment. - Strong knowledge of collections processes and voice-based customer interactions. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Strong analytical skills to assess performance and implement improvements. If you are a dynamic leader with a passion for driving results and enhancing team performance, we encourage you to apply for this exciting opportunity.

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