Team Leader & Associate Manager – Insurance Voice Process

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Team Leader & Associate Manager – Insurance Voice Process

We are Hiring experienced Team Leaders for our Insurance Voice Process. We are looking for dynamic professionals with strong team handling skills, operational knowledge, and the ability to drive performance in a fast-paced BPO environment.

Job Title:

Team Leader – Insurance Voice Process

Job Location:

Okkiyam Thoraipakkam - Chennai (Work from Office)

Experience Required:

• Minimum 2+ years of experience as a Team Leader & Associate Manager in Insurance Voice Process
• Prior experience in BPO/Customer Support/Insurance Operations is
• mandatory
• Hindi speaking will be added advantage
• 2 Rounds of interview, First level (Virtual), Final discussion and salary fixing direct F2F)

Roles & Responsibilities:

• Handle and manage a team of customer support executives in the Insurance Voice Process
• Monitor daily team performance and ensure target achievement
• Drive productivity, quality, customer satisfaction, and SLA adherence
• Conduct team briefings, feedback sessions, and performance reviews
• Support agents in resolving customer escalations and queries
• Maintain process compliance and operational standards
• Analyze reports and prepare daily/weekly/monthly performance updates
• Coordinate with internal departments for smooth operations
• Train and motivate team members to improve performance and engagement
• Ensure attendance, roster management, and shrinkage control
• Maintain high standards of customer experience and service delivery

Required Skills:

• Excellent communication and interpersonal skills
• Strong leadership and people management abilities
• Good understanding of Insurance Voice Process operations
• Ability to manage pressure and achieve targets
• Strong problem-solving and decision-making skills
• Knowledge of MS Excel and reporting will be an added advantage

Preferred Candidate Profile:

• Immediate joiners preferred
• Candidates with team handling experience in Insurance/BPO domain
• Positive attitude with strong ownership mindset
• Ability to lead and motivate teams effectively

What We Offer:

• Package Max 5 to 6 LPA + Variable + Incentive + Bonus
• Career growth opportunities
• Professional work environment
• Performance-based incentives and recognition

Interested candidates can share their updated resume for further discussion.

Please send your resume to [Confidential Information] | 9962171181