Team Leader AR/Order To Cash

About the role:

The Team Leader O2C Cash Application is responsible for supervising the daily operations of the cash apps team to ensure timely and accurate execution of processes including liaising with billing, collections and dispute management. This role plays a key part in maintaining cash flow, ensuring customer satisfaction, and supporting continuous process improvement initiatives.

Responsibilities:

• Supervise and coordinate daily tasks of the O2C team to ensure smoother workflow.
• Act as the Process expert for the end-to-end OTC.
• Monitor order processing, billing, credit management, collections, and cash application activities.
• Ensure the team meets all KPIs, SLAs, and internal control requirements.
• Act as the first point of contact for operational escalations within the team.
• Allocate tasks and responsibilities effectively to meet deadlines and performance goals.
• Perform regular checks to ensure accuracy in invoicing, payments, and account reconciliations.
• Support timely resolution of customer disputes and queries.
• Conduct regular team meetings, provide performance feedback, and assist in staff development.
• Oversee daily cash application activities, including matching payments to customer accounts and invoices.
• Ensure timely and accurate posting of payments received via bank transfers, checks, credit cards, and lockbox.
• Investigate and resolve unapplied or misapplied payments, short payments, and deductions. Collaborate with collections, customer service, and billing teams to resolve payment issues.
• Analyse trends in unapplied cash and recommend process improvements. Contribute to continuous improvement by identifying process gaps and suggesting enhancements
• Support automation initiatives and ERP enhancements related to cash application.
• Maintain documentation of processes, controls, and training materials.
• Assist with internal and external audits by providing necessary reports and reconciliations
• Collaborate with internal teams (Sales, Customer Service, Finance) to resolve order or payment issues.